Refund Policy — Piano MIDI Cleaner

Piano MIDI Cleaner is downloadable software delivered with a digital license. This policy explains when a refund is and is not available.

Change-of-mind refunds

We do not offer voluntary refunds for a change of mind. The supported environment, product format and digital-delivery terms are shown before payment.

Before supply begins: where applicable law grants a cancellation right, that right remains available. At checkout, you will be asked to request immediate digital delivery and acknowledge that change-of-mind cancellation may become unavailable once download access or a license is supplied.

Failure caused by our systems

If our payment, download or licensing systems prevent you from receiving or using the product in a supported environment, contact us. We will first try to restore delivery or activation within a reasonable period.

If we cannot resolve a failure caused by our systems, we may cancel the affected order and return the payment to the original payment method.

Faulty or misdescribed product

If the product is defective, cannot perform the functions described on the product page in a supported environment, or differs materially from its description, we will provide reasonable installation and troubleshooting support.

If the issue cannot be resolved, we will provide the remedy required by applicable law, which may include replacement or refund. Nothing in this policy limits rights that cannot legally be excluded.

Compatibility

The initial release requires Logic Pro on macOS and loads as an AU MIDI FX. It is not a standalone application or an Audio FX plug-in. You must review and confirm these requirements before payment.

Requesting help or a refund

Email jinmookmusic@gmail.com with your purchase email, order number and a short description of the issue. Approved refunds are returned to the original payment method. Processing time may vary by payment provider.